WOOSTER — The Counseling Center of Wayne and Holmes Counties has been honored by the Mental Health Corporations of America with national awards for excellence in both customer satisfaction and referral source satisfaction.
The local mental health program received the highest referral source satisfaction rating of any participating community mental health center in the nation in MHCA’s annual referral satisfaction survey. In the area of customer satisfaction, the agency was honored for having the highest national customer satisfaction ratings in the area of employment services and for overall customer satisfaction among mental health organizations that submitted data on five or more different services.
The MHCA referral source survey process measures the satisfaction of those who make regular referrals to an organization on such dimensions as service, procedures, communication, access and overall outcomes.
The highest ratings received by the Center were in the areas of confidentiality of services, the ability to work with different types of patients and the professionalism of the staff. Overall, 93 percent of the respondents rated the Center as good, very good or excellent with most responses coming from schools, courts or law enforcement agencies and hospitals. In addition, a full 100 percent of the respondents rated the Center as good, very good or excellent in terms of the coordination of the referral process, communication and responsiveness.
According to President and CEO Karen Berry, “We are honored to receive this award. It is a tribute to our dedicated staff and the collaborative relationships they have developed with other community providers.”
To read more of the article from The Daily Record, click here.